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Post by account_disabled on Dec 14, 2023 3:51:08 GMT -5
The satisfaction of its customers are many: Loyalty _ Through stable long-term relationships. Market positioning . Creating a reference corporate image. Diffusion . Satisfied customers create a shock wave that provides the company with credibility and more customers. Conversely, a dissatisfied customer spreads his dissatisfaction to other potential customers. costs . In general, the costs of acquiring. New customers are much higher than those of retaining existing ones. What aspects should we take care of to satisfy the customer? Quality is not only limited to the production of products or the Country Email List provision of services that meet the requirements demanded by the customer for their satisfaction. There are other very important aspects that must be met. Time control : The delivery times. Merchandise or services must be controlled, giving the customer a realistic deadline that is only breached in the event of extraordinary situations that are beyond the control of the company. It is also important to control the waiting time in cases of request for information and especially in the case of complaints and claims. Complaints : The company must recognize that customers.
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